The agent dials your drivers on schedule, asks the three questions that matter, and posts position, loaded status, and ETA back to the load. Your tracking stays current and nobody spends the morning on the phone to keep it that way.
What a check call produces
Listen for yourself
Three questions, thirty seconds, and the answer is on the load before the driver is off the phone. This is the entire workflow you are automating.
A sample call produced with the same voice stack we deploy. Load numbers and names are made up, the conversation flow is the real one.
Transcript
Hi, this is dispatch calling on load 48210. Are you loaded and rolling?
Yeah, loaded out of Joliet about twenty minutes ago.
Perfect. Any issues at the shipper, and what is your ETA into Columbus?
No issues. Should be there around six tomorrow morning.
Got it. I have you departed the shipper at 9:40 with a 6 AM ETA, and I am putting that on the load now. Drive safe.
Nobody became a broker to dial the same twelve drivers three times a day. The calls get pushed to the afternoon, then to whoever has a free hand, then to nobody, and by the time a customer asks where their freight is, your last real update is nine hours old. Automating this one workflow buys back more hours than anything else on your desk, and unlike a tracking app, it still works when the driver is not sharing location.
How it runs
Morning check, mid-day, pre-delivery, or whatever your customer requires. Different lanes and different accounts can run different rules.
A webhook from your TMS or a missed geofence can trigger a call the moment a load goes quiet, instead of waiting for the next scheduled round.
Three questions, asked the way a dispatcher asks them, with follow-ups when the answer is vague and a hard stop when it is clear.
When something is wrong it digs one level deeper, why, how long, what is needed, then flags the load rather than burying it in a note.
No answer means a text and a retry on a sensible interval, not eleven calls in a row. Drivers cooperate with agents that respect their time.
Breakdowns, refusals, accidents, and hours problems reach your on-call person immediately with everything the driver said.
Where the answers go
A check call is only useful if the answer ends up somewhere your team and your customers can see. The agent writes the update straight to the load through your TMS API. On platforms like Alvys that means recording stop arrival and departure and posting a load note. On Rose Rocket it means updating the order and reacting to status webhooks. The pattern is the same everywhere: the call ends, the record is already current.
What we set up with you
Have a customer with unusual tracking requirements?
How it works
Start with one customer or one lane. Usually the account with the strictest tracking requirements, because that is where the pain is.
We build the schedule, the call windows, and the retry rules around how those loads actually run.
Calls start going out and updates start landing on the loads. You listen to the first day of transcripts.
Once the pattern is right, it goes across the rest of your loads. Most brokerages get there in two to three weeks.
Because tracking tells you where a truck is, not what is happening. It cannot tell you the receiver refused the load, the driver needs a reset, the appointment moved, or the trailer is loaded but the paperwork is wrong. Tracking also goes dark constantly, and when it does, a phone call is the only thing left. The two work together: use tracking for position, use calls for everything a position cannot explain.
More often than people expect, because the call is short and the alternative is a dispatcher calling back three times. It asks two or three questions and ends. Drivers who want a human get transferred. The ones who hang up get a text and a retry rather than an endless dial loop.
Yes, and this matters more than anything else for cooperation. You define the call windows, so routine checks land at reasonable hours and only genuine urgency triggers a middle-of-the-night dial.
It digs one level deeper to get the detail your team needs, writes the exception to the load, and escalates by your rules. A breakdown or a refusal reaches a human within minutes. It does not try to solve the problem itself.
Yes, natively, and it can switch mid-call. For a lot of brokerages running southern border lanes that single feature is the reason check-call automation finally works for them.
Volume is not the constraint. It runs calls in parallel, so a hundred loads and a thousand loads take about the same wall-clock time. The constraint is how much you want automated and how fast you want to expand.
The full picture across carrier sales, check calls, and after-hours.
Read moreThe API and webhook plumbing that makes updates land automatically.
Read moreStop arrival and departure recorded straight from the driver's answer.
Read moreThe overnight half of the same problem.
Read moreBook 15 minutes and bring your cadence and your worst tracking-requirement customer. We will show you the call, the update, and how fast it goes live.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.