Tai automates quoting, booking, and tracking. The voice agent covers the one channel it cannot: the phone, answering carriers and drivers and posting what they say straight back onto the shipment.
What it touches in Tai
Brokerages buy Tai to stop doing the same thing twice. Then a rep spends the afternoon repeating pickup windows to carriers who found a posting, and the check calls slide because there is only so much day. A voice agent takes the repetitive inbound and the entire outbound check-call list off your desks and keeps the shipment record current while it works.
What it handles
Confirms the lane, equipment, and windows from the live shipment, captures the MC number, and only escalates the carriers worth your rep's time.
Runs your cadence, captures position, loaded status, and ETA, and posts the tracking update without anyone typing it.
Calls back on quotes that went quiet, captures the answer, and routes live interest to the right rep instead of letting it age out.
Detention, late arrival, refusal, breakdown. Structured, timestamped, on the shipment, and escalated by your rules.
Follows up on the POD or rate confirmation holding up billing, and confirms it once it arrives.
Covers every hour your team is not on the phone, so nothing sits in a voicemail box until Monday.
Tai integration
Tai markets direct API and EDI connections into load boards, carriers, tracking providers, and accounting. The voice agent joins that same integration layer with credentials you issue, so a phone call produces the same clean record an automated tracking update would.
What we scope on your demo
Have a Tai workflow you want covered?
How it works
You issue credentials with the scopes you want. We verify reads first, so you see what the agent sees before it writes anything.
We script from your real call patterns, not a generic template, and define what the agent must never handle alone.
Forward the line you want covered and schedule the outbound calls. Your numbers do not change.
Listen to week-one transcripts, tighten the scripts, then hand it more of the phone.
Very little. Tai automates data flow between systems. The voice agent automates conversations with humans, which is the part no integration reaches. What it hears goes back into Tai in the same structured way, so your existing automation keeps working on better data.
Only inside rules you define, and most brokerages start by having it collect the number and transfer instead. It captures the load, the MC, and the offer, then hands your rep a call that is already qualified.
We say so up front rather than promising it. The fallback is a structured handoff, EDI where it exists, or a clean note plus notification, and you still get the call handled and captured. We would rather scope honestly than sell you an integration that half works.
The way a rep does. Lane, pickup date, load or reference number, then it confirms details back to the caller from the live record before continuing. Ambiguous matches escalate rather than guess.
Every one. Transcript, recording, outcome, and what was written to Tai. That is how you tune it in the first two weeks and how you audit it afterward.
Flat monthly, scoped to your call volume and workflows. Not per seat, not per minute. We quote after the demo when we know what you actually want automated.
The main page: what a voice agent covers across carrier sales, check calls, and after-hours dispatch.
Read moreHow outbound check calls run themselves and land back in your TMS as timestamped status updates.
Read moreAnswer every is-this-load-still-available call, qualify the carrier, and hand off warm covers.
Read moreAPIs, webhooks, MCP, and what we do when your TMS does not expose the endpoint we need.
Read moreBook 15 minutes and bring the call type you are most tired of. We will show you the conversation and the record it leaves behind.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.