Post a load and the phone does not stop. The agent picks up on the first ring, quotes the lane details from the live record, qualifies the carrier, and hands your rep only the calls worth taking.
What it confirms and captures
Listen for yourself
Lane details from the live record, the MC captured, the truck location confirmed, then a warm transfer. This is the part your rep should never have to repeat.
A sample call produced with the same voice stack we deploy. The load and MC number are made up, the flow is the real one.
Transcript
Hey, calling on that Dallas to Phoenix load you have posted. Is it still available?
It is. Dry van, 38,000 pounds, picks Thursday between seven and three, delivers Friday morning. What is your MC number?
MC 903118. I have a truck coming empty in Fort Worth Wednesday night.
That is a great fit. Let me get you straight to the rep who has the rate on it. One second.
Every posting produces a wave of calls, and most of them are unqualified. Wrong equipment, wrong region, no truck for three days, or just rate shopping. Your rep takes them all anyway, because the one good carrier is somewhere in the pile and voicemail loses them. That is a terrible use of your best people, and it is the single easiest call type to automate because the first ninety seconds are identical every time.
What it handles
No hold music, no queue, no voicemail at 7pm. Every carrier calling on a posted load gets a real answer in one ring.
Lane, equipment, weight, commodity, pickup window, and delivery appointment, read from the record rather than from a stale posting.
Gets the MC number and where their truck actually is, so unqualified callers never reach your rep and good ones reach them immediately.
Your rep answers already knowing the load, the MC, the truck location, and what the carrier is asking for.
Carriers plan their week on Sunday night. A brokerage that answers then covers freight that competitors do not.
By default it collects the offer and transfers rather than negotiating. If you want it working inside a defined rate band, that is a decision you make deliberately, not a default we ship.
Connected to your board
The reason generic answering services fail at carrier sales is that they have no idea what is on your board. This agent reads the live load record before it says a word, so it never quotes a load that covered an hour ago and never invents a detail that is not in your system. What it learns on the call goes back onto the load as a note your rep can see.
What we define with you
Have specific carrier vetting requirements?
How it works
Scoped API access so the agent always speaks from live load data instead of a stale export.
We encode what makes a carrier worth transferring, using your standards, not a generic template.
Start with after-hours or overflow. Keep your number, change the forwarding whenever you want.
Listen to real carrier calls in week one, tune the script, then let it take more of the daytime volume.
Not unless you tell it to. The default is that it collects the carrier's number and transfers to your rep, because rate is where relationships and margin live. Some brokerages do define a band it can work inside for specific lanes, and that is a deliberate configuration decision, never a default.
It captures the MC number and can check it against whatever vetting source you already use, then apply your rules. We connect to the tools you have rather than asking you to buy another one.
It reads the live record at the start of the call. If the load is covered, the conversation goes a different direction, usually capturing the carrier's lane preferences and truck availability so you have real capacity data instead of a wasted call.
As many as come in. Every caller gets answered in parallel, which is the whole point on a Monday morning when you post twenty loads and every phone rings at the same time.
Some prefer it, because they get the lane details in fifteen seconds instead of waiting on hold. It identifies itself honestly when asked and transfers on request without an argument. The version carriers hate is the one that will not let them reach a person, so we do not build that.
No, it protects their time. They keep negotiating, building relationships, and covering hard freight. They stop repeating pickup windows to carriers who do not have a truck within 400 miles.
The main page: carrier sales, check calls, after-hours dispatch, and the TMS writes behind them.
Read moreOutbound calls on your cadence, with position, status, and ETA posted to the load.
Read moreAPIs, webhooks, MCP, and what happens when your platform has no endpoint for a workflow.
Read moreAn honest comparison of the vendors in this space, including when they beat us.
Read moreBook 15 minutes. Tell us how many calls a posting generates and we will show you what the first ninety seconds sounds like when the agent takes it.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.