Built for the small brokerage that does not have a night shift. It answers carrier calls, runs the check calls, and keeps your load records current without adding a person to payroll.
What it covers
When you are running lean, every call your team misses is either a load that does not get covered or a driver problem you find out about six hours late. Hiring a night dispatcher is expensive and hiring an answering service that only takes messages solves nothing. A voice agent that can actually look up the load and do something about it is the version that works at your size.
What it handles
Answers the same five questions about lane, equipment, weight, and windows, and only passes along carriers who fit.
Dials on your cadence, captures position and ETA, and leaves the answer on the load so you can see it in the morning.
Covers exactly the hours a small team cannot, including the middle of a busy afternoon when all your lines are tied up.
Breakdowns and service failures come with the details you need and a call to your cell when it matters.
Runs down the paperwork holding up your invoicing so your cash cycle does not depend on somebody remembering.
When a call is worth your time, it reaches you with the load, the carrier, and the reason already gathered.
AscendTMS integration
AscendTMS is cloud-based and integrates with the load boards small brokerages live on. What a given account can expose to an outside application varies by plan, so we confirm your integration path first and then tell you plainly which workflows write automatically and which end in a structured handoff. You will not get a promise we cannot ship.
What we check on the demo
Not sure what plan you are on?
How it works
Fifteen minutes on your call volume, your hours, and the two or three calls that hurt the most.
We script it around your loads and your escalation preferences, then test it with you on the phone.
Usually after-hours first. Keep your number, forward the hours you want covered, change it whenever you like.
Listen to the first week, tune the script, and add outbound check calls once you are comfortable.
That is roughly the size where it pays for itself fastest, because you cannot justify a night dispatcher but you still lose loads to missed calls. Flat monthly pricing means a slow week does not cost you extra and a busy one does not spike your bill.
No. An answering service takes a message. This looks up the load, answers the question, captures the details in a structured way, and escalates to you only when it matters. The difference shows up on the first call.
Then we say so before you sign anything. In that case the agent still handles the call, still records everything, and delivers the result as a structured handoff you can act on in seconds. Most of the value is in the call being handled at all.
No. Keep your existing number and provider, and forward the hours or the lines you want covered. If you do want to modernize the phone side later, we do that too.
Very few do, because it answers immediately and gives them a real answer about the load. Carriers hang up on voicemail, not on someone who tells them the pickup window in ten seconds.
Flat monthly based on your call volume and the workflows you want. No per-minute meter and no per-seat fee. We quote it on the demo once we know what you want covered.
The main page: what a voice agent covers across carrier sales, check calls, and after-hours dispatch.
Read moreHow outbound check calls run themselves and land back in your TMS as timestamped status updates.
Read moreAnswer every is-this-load-still-available call, qualify the carrier, and hand off warm covers.
Read moreAPIs, webhooks, MCP, and what we do when your TMS does not expose the endpoint we need.
Read moreBook 15 minutes and we will show you what an after-hours carrier call sounds like when something actually picks up and knows the load.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.