It answers carrier and driver calls around the clock, runs your check calls, and writes the result back into McLeod through the same API your other integrations use.
Where it fits in a McLeod shop
In most McLeod shops the data is excellent and the phone is chaos. Carrier reps take the same five questions all day, after-hours calls go to a cell phone or to nobody, and check calls get made when someone has a free minute rather than when the load needs one. A voice agent that can read and write LoadMaster or PowerBroker takes the repetitive traffic off your desks and keeps the order file current while it does it.
What it handles
Identifies the order, confirms stop details and appointment times from the live record, and answers the routine questions without a transfer.
Dials drivers on your cadence, captures location, loaded status, and ETA, and posts the update against the movement so tracking stays current.
Nights, weekends, and holidays get a real answer instead of a voicemail box nobody checks until Monday.
Breakdowns, missed appointments, detention, and refusals are captured with the details your team needs and escalated by your rules.
Follows up on missing PODs and rate confirmations, tells the driver exactly where to send them, and flags the order when they arrive.
When it hands off, your rep gets the order number, the carrier, and what the call is about before they say hello.
McLeod integration
McLeod publishes a REST API that gives two-way access into LoadMaster and PowerBroker data while enforcing the same validations and business rules as the application itself, plus an open API for digital freight matching inside PowerBroker. The agent uses those documented services, so it cannot write anything your own users could not write in the UI.
What we confirm on your demo
Not sure what your McLeod license covers?
How it works
We work with your McLeod contact and your IT team to confirm which services are enabled and how the agent authenticates.
We map the real call patterns first: who calls, what they ask, what your reps type afterward, and what should never be automated.
Usually after-hours or the tracking line. Read-only writes at first, then enable updates once you have listened to the calls.
Every transcript is reviewable. We tune scripts and escalation rules weekly until the agent handles the volume you want it to.
Both. The same API surface covers carrier operations in LoadMaster and brokerage operations in PowerBroker, and most of our brokerage work touches orders, movements, stops, carriers, and drivers. Which services are turned on depends on your license, and we confirm that with your McLeod contact before we build anything.
No, it just changes the plumbing. On-premise instances need network access to the API endpoint, which is usually a firewall rule or a tunnel your IT team already knows how to set up. Hosted instances are simpler. We scope this on the first call rather than guessing.
It can do both where your license and permissions allow it, and every write goes through McLeod services that apply the same validations as the UI. Most customers start with reads plus notes, then enable status updates once they trust the transcripts.
It is complementary. GPS and ELD tracking tell you where the truck is. The voice agent handles the part tracking cannot do: talking to a human when the truck is dark, the appointment moved, the driver is refused, or the shipper wants an explanation.
It introduces itself honestly if asked, and it is built to hand off fast rather than argue. In practice carriers care about getting an answer at 11pm, not about who is on the other end. Anything sensitive goes to a human.
Flat monthly pricing scoped to your call volume and workflows, not per seat and not per minute. We quote it after the demo, once we know how many calls you want it to take and which McLeod writes you want enabled.
The main page: what a voice agent covers across carrier sales, check calls, and after-hours dispatch.
Read moreHow outbound check calls run themselves and land back in your TMS as timestamped status updates.
Read moreAnswer every is-this-load-still-available call, qualify the carrier, and hand off warm covers.
Read moreAPIs, webhooks, MCP, and what we do when your TMS does not expose the endpoint we need.
Read moreBook 15 minutes. Bring your call volume and your worst after-hours story, and we will show you exactly which parts of it the agent handles and which parts stay with your reps.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.