It picks up the calls your dispatchers cannot, runs your check calls on schedule, and posts what it learns back onto the order in Rose Rocket instead of leaving it in a voicemail.
What it touches in Rose Rocket
Rose Rocket cut the re-keying out of your day. The phone did not get the memo. Drivers still call at shift change, customers still call for status, and check calls still depend on a person having a free hand. Adding a voice agent on top of your existing setup is the cheapest way to automate the last manual channel without changing the TMS your team already knows.
What it handles
Runs your cadence automatically, captures position, loaded status, and ETA, and updates the order without a dispatcher touching it.
Answers on the first ring, identifies the order, and handles the routine questions about stops, appointments, and paperwork.
Gives shippers an accurate ETA straight from the order rather than a promise that someone will call them back.
Late, refused, damaged, broken down. It captures the structured detail, posts it, and escalates by your rules.
Calls for the documents holding up your invoicing and confirms them against the order when they arrive.
Covers the overnight and weekend gap so nothing waits until Monday to be discovered.
Rose Rocket integration
Rose Rocket publishes a developer API and a webhook system that fires an event object every time something happens on an order. That is a natural fit for a voice agent: the event tells us a call is needed, the API tells the agent what the order actually says, and the outcome of the conversation goes back on the record.
What we confirm before building
Running a workflow we have not listed?
How it works
You issue scoped credentials. We verify reads first so you can see exactly what the agent sees before it writes anything.
Cadence, scripts, escalation. The agent should sound like your best dispatcher on their most patient day.
Usually check calls or after-hours inbound. One workflow, done properly, before we add the next.
You listen to real calls, we tune, then coverage widens to the traffic you want off your dispatchers.
No. It handles the phone, which is the channel your existing automation cannot reach. Everything it captures lands in the same place your automated flows already read from, so the rest of your setup keeps working exactly as it does now.
Yes, when you allow it. The agent captures position, loaded status, and ETA on the call and writes them to the order, with the transcript attached so anyone can check the source of the update.
It captures the essentials and escalates. We define upfront what it never handles alone, typically rate disputes, accidents, claims, and anything safety related, and those go to a human immediately with the order context already gathered.
Mostly yes, because it is short and it calls at a reasonable time. It asks two or three questions and gets off the phone, which drivers prefer to a five-minute call at 6am. Anyone who wants a human gets one.
Yes. Inbound covers drivers, carriers, and customers calling you. Outbound covers check calls, document chasing, and appointment confirmations. Most brokerages start with one and add the other within a month.
Flat monthly, scoped to your volume and workflows. No per-seat licensing and no per-minute meter, because a per-minute meter punishes you for the exact calls you want automated.
The main page: what a voice agent covers across carrier sales, check calls, and after-hours dispatch.
Read moreHow outbound check calls run themselves and land back in your TMS as timestamped status updates.
Read moreAnswer every is-this-load-still-available call, qualify the carrier, and hand off warm covers.
Read moreAPIs, webhooks, MCP, and what we do when your TMS does not expose the endpoint we need.
Read moreBook 15 minutes. Tell us your cadence and your call volume, and we will show you the call, the update on the order, and what it takes to go live.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.