Before you switch
A call that ends in an email your team has to re-key is not automation. Ask which endpoints it writes to and see it happen live.
Per-minute and per-call pricing charges you most for exactly the calls you most want automated. Flat monthly does not.
Self-serve platforms hand you a builder and wish you luck. Done-for-you means someone who has read your TMS docs sets it up.
The complaint carriers have about AI phone agents is being trapped. Fast, context-rich transfer matters more than a high containment number.
No vendor in this category publishes pricing, so this compares scope and structure. Ask each one what they write back to your TMS and how they bill.
| Option | Primary focus | Scope beyond carrier calls | Billing model |
|---|---|---|---|
| FleetWorks | AI carrier representatives on inbound and outbound calls | Ask directly what else is in scope | Quote-based, not published |
| Everyday Software | Whatever your brokerage needs most, built to fit | Check calls, after-hours dispatch, POD chasing, appointments, customer status | Flat monthly, no per-minute meter |
| HappyRobot | Enterprise freight operations across channels | Broad, platform-based | Quote-based, not published |
| Answering service | Taking a message | None | Per minute or per call |
Built around the carrier call, handling the inbound and outbound conversations that consume a carrier sales desk. A narrow focus is a real advantage when the problem is narrow.
Where it wins
What to check first
Verdict: A good fit if carrier sales volume is the defined problem and you do not need the rest.
We build across the whole phone surface of a brokerage: carrier sales, check calls, after-hours dispatch, paperwork chasing, appointment confirmations, and customer status, all writing into your TMS. Custom-built rather than configured, flat monthly, and you talk to the engineer.
Where it wins
What to check first
Verdict: The better fit if you want one agent covering the whole phone line rather than one call type.
Focus is a feature. If your only problem is carrier call volume and you want a vendor that thinks about nothing else, that is a legitimate reason to pick a specialist.
For the calls themselves, yes. Answering instantly, quoting the load from live data, capturing the MC and truck location, and transferring the qualified carriers is core work for us. The difference is that we also cover the rest of the line, and that we build the integration for your specific TMS by hand.
Check calls, after-hours dispatch, POD and paperwork chasing, appointment confirmations, customer status calls, and exception intake. In most brokerages those together are larger than carrier sales volume and they are the ones that quietly cause service failures.
By default the agent collects the offer and transfers rather than negotiating. If you want it working inside a defined band on specific lanes, that is a deliberate configuration you approve, not a default.
No, and you should not. Start with one call type, keep whatever is already working, and expand only when the transcripts convince you.
About a week for the first workflow once we have TMS credentials, then we widen from there based on what you hear in the calls.
What we build: carrier sales, check calls, after-hours dispatch, written into your TMS.
Read moreThe API, webhook, and MCP plumbing, plus the honest limits of each approach.
Read moreThe highest-volume workflow and the easiest place to start.
Read moreA worked example on a TMS with a strong documented public API.
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