Built for the small fleets and brokerages running Prophesy: it answers broker check calls, takes driver calls at night, and keeps the load file current without adding a dispatcher.
What it covers
Prophesy shops usually run lean, and the dispatcher is doing three jobs at once. Every broker status call, every driver question, and every check call interrupts the planning that actually keeps trucks loaded. None of those calls need judgment. They need someone who can look up the load and answer accurately, which is precisely what a voice agent does without getting tired at 4pm.
What it handles
Answers the where-is-my-truck call with a real ETA from your board and logs that the broker asked.
Load details, directions, appointment times, and paperwork questions answered at any hour without waking anybody.
Runs the calls your dispatcher never gets to, and leaves the answers on the load.
Safety questions first, then the detail, then a call to whoever is on call. Logged either way.
Calls drivers for the documents holding up your invoicing so your cash cycle is not waiting on a reminder.
Answers your ad calls, captures experience, endorsements, and availability, and books the recruiter call.
Prophesy integration
Prophesy Dispatch, now a Körber product, has been the backbone of a lot of small fleets for a long time, and what a given installation can expose to an outside application varies a great deal. We check yours first. Where a supported path exists, updates land automatically. Where it does not, the agent still handles every call and delivers a structured handoff your dispatcher can action in seconds.
What we check first
Not sure what your installation supports?
How it works
Fifteen minutes on your fleet size, your call volume, and the interruptions that hurt the most.
We confirm what can be written automatically and tell you what cannot before you commit.
Usually after-hours dispatch. Keep your number, change the forwarding whenever you like.
Listen to week one, tune, then move broker status calls and check calls onto it.
The call handling works regardless. What varies is how much lands in Prophesy automatically, and that depends on your version and hosting. We check it up front and give you a straight answer, because a lot of the value here is simply having the call answered accurately at 2am, even if a human copies the result into the load file in the morning.
Yes, and this is usually the first thing fleets automate. It answers from your live board, gives the position and ETA, and only pulls in a dispatcher when the broker needs something a status update cannot solve.
Exactly what you define. Most fleets allow status and ETA to the broker on that load and nothing else. It verifies who it is talking to before sharing anything.
Safety questions first, then a human immediately. Those calls are defined as never-handle-alone during setup and that rule does not move.
No. Keep your numbers and your provider, and forward the hours or lines you want covered.
Flat monthly based on call volume and workflows. Not per truck, not per minute. We quote after the demo.
The main page: carrier sales, check calls, after-hours dispatch, and the TMS writes behind them.
Read moreOutbound calls on your cadence, with position, status, and ETA posted to the load.
Read moreAPIs, webhooks, MCP, EDI, and what we do when your platform has no endpoint for a workflow.
Read moreThe step-by-step guide, including the parts vendors leave out of the demo.
Read moreBook 15 minutes. Tell us how many broker status calls your dispatcher takes in a day and we will show you what happens when something else takes them.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.