Turvo keeps shippers, carriers, and your team in one collaborative view. The voice agent keeps the phone in that view too, answering calls and posting real updates to the shipment as they happen.
What it touches in Turvo
The whole point of a collaborative TMS is that nobody has to ask where the load is. It breaks the moment an update arrives by phone and sits in a rep's head for two hours before it reaches the shipment. A voice agent that writes to Turvo during the call keeps the shared timeline honest, which is the thing your customers actually bought.
What it handles
Finds the shipment, confirms stops and appointment windows from the live record, and answers the routine questions on the spot.
Dials on your cadence, captures position, loaded status, and ETA, and posts the update to the shipment timeline immediately.
Detention, late arrivals, refusals, and breakdowns become structured events with the details your customer service team needs.
When a shipper calls asking where their freight is, it answers from the live shipment instead of promising a callback.
Chases the POD or BOL that has not arrived and confirms it against the shipment once it lands.
Covers the hours your team is not on, so the timeline does not go quiet between 6pm and 7am.
Turvo integration
Turvo is a cloud-native TMS with open APIs and a wide partner network that already includes load boards, capacity tools, and visibility providers. The agent connects the same way those partners do, reads the shipment during the call, and posts the outcome as a real update rather than an email somebody has to re-key.
What we scope on your demo
Have a Turvo workflow you want covered?
How it works
You provision credentials with the scopes you are comfortable with. We start narrow and widen only when you want to.
We match the agent to how your team actually logs status, so its updates read like your team wrote them.
Keep your numbers. Forward after-hours, overflow, or a tracking line, and schedule the outbound check calls you want.
Listen to real calls in week one, tighten the scripts and escalation rules, then expand coverage.
No. GPS and ELD visibility answer where the truck is. The voice agent answers everything a machine cannot: why it is sitting, what the receiver said, when the driver expects to roll again, and what needs to happen next. They work better together than either does alone.
Yes, that is the point. Updates, comments, and exception events go on the shipment as they happen so the collaborative view stays accurate. What it is allowed to write is entirely your call and we can keep it read-only to start.
Same agent, different script. It identifies the customer, pulls the shipment, and gives an accurate status from live data. Anything commercial, a rate question, a claim, a service complaint, goes straight to your account team with context attached.
It asks a couple of qualifying questions and, if it still cannot match the shipment confidently, it escalates or takes a structured message. It is built to hand off rather than guess.
Usually not. Most of what a voice agent needs is standard API access. If your instance is customized in a way that changes the workflow, we will tell you on the demo rather than after you have signed something.
About a week for a first workflow once credentials are in place, then we expand from there. We would rather put one call type live and get it right than launch six half-built ones.
The main page: what a voice agent covers across carrier sales, check calls, and after-hours dispatch.
Read moreHow outbound check calls run themselves and land back in your TMS as timestamped status updates.
Read moreAnswer every is-this-load-still-available call, qualify the carrier, and hand off warm covers.
Read moreAPIs, webhooks, MCP, and what we do when your TMS does not expose the endpoint we need.
Read moreBook 15 minutes and bring one shipment workflow you are tired of chasing by phone. We will show you the call, the update, and where it lands.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.