You post on the Truckstop board, the phone explodes, and one person is expected to answer all of it. The agent takes those calls, quotes the load from your live record, and captures what your rep needs to cover it.
What it covers for an ITS Dispatch shop
ITS Dispatch is built for brokerages running lean, and lean is exactly why the phone hurts. Post a load on the board and the calls come in a wave, most of them from carriers who will not work out, all of them landing on the same person who is supposed to be covering freight. Answering that wave is the first thing worth automating, because the first ninety seconds of every one of those calls is identical.
What it handles
Answers instantly, confirms lane, equipment, weight, and windows from your live load, and captures the MC before your rep is involved.
Dials on your cadence, captures position, loaded status, and ETA, and leaves the update on the load so your board is current.
Texts the packet link during the call, then follows up on the rate confirmation, BOL, or POD that has not come back.
Carriers plan on Sunday night. Answering then covers freight your competitors let go to voicemail.
Breakdowns and service failures come with real detail and a call to your cell when it matters.
When a call is worth your time it reaches you with the load, the carrier, and the reason already gathered.
ITS Dispatch integration
ITS Dispatch is tightly wired into the Truckstop ecosystem, so board postings and load records already flow together and accounting connects through QuickBooks. What a given ITS Dispatch account exposes to an outside application varies, so we confirm your integration path first and then tell you plainly which workflows write automatically and which end in a structured handoff.
What we check on the demo
Not sure what your account allows?
How it works
Your call volume, your hours, and the two or three calls that cost you the most time.
Scripted around your loads and your escalation preferences, then tested with you on the phone.
Usually the board line after hours. Keep your number and change the forwarding whenever you want.
Listen to the first week, tune the script, then add outbound check calls.
Two-person shops are where missed calls cost the most, because there is nobody to catch the overflow. Flat monthly pricing means a slow week costs the same as a busy one, and the agent is answering the wave of board calls that currently interrupts whichever of you is trying to cover freight.
Where your account exposes a supported path for that workflow, yes. Where it does not, the agent still handles the call and delivers a structured, timestamped handoff you can action in seconds. We tell you which workflows fall into which bucket before you commit to anything, because a promise we cannot ship is worse than a limitation you knew about.
Yes. It texts the packet or onboarding link during the call while the carrier is still interested, which is the moment that actually converts. It can then follow up if the packet never comes back.
It works alongside them. Carriers calling from a posting reach the agent, which confirms the load details against your live record so nothing quoted on the phone contradicts what is on the board.
That is the most common starting point, and it is a forwarding rule you control. Plenty of brokerages run it 6pm to 7am plus weekends for a month, then move daytime overflow onto it once they have heard the calls.
Flat monthly based on your call volume and the workflows you want covered. No per-minute meter, no per-seat fee. We quote on the demo once we know what you actually want automated.
The main page: carrier sales, check calls, after-hours dispatch, and the TMS writes behind them.
Read moreOutbound calls on your cadence, with position, status, and ETA posted to the load.
Read moreAPIs, webhooks, MCP, EDI, and what we do when your platform has no endpoint for a workflow.
Read moreThe step-by-step guide, including the parts vendors leave out of the demo.
Read moreBook 15 minutes and tell us how many calls a posting generates. We will show you what the first ninety seconds sounds like when the agent takes it.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.