You dispatch for owner-operators and small fleets, which means you are on the phone with brokers all day and with your drivers all night. The agent takes the repetitive half so you can carry more trucks per dispatcher.
What it covers for a dispatch service
A dispatch service scales on one number: how many trucks a dispatcher can carry before quality drops. The ceiling is almost never planning capability, it is the phone. Broker check calls, appointment confirmations, and driver questions arrive constantly and none of them can wait. Automating the repetitive slice raises that ceiling without hiring, which is the whole business model.
What it handles
Answers where-is-my-truck calls with a real position and ETA, gives the trailer or reference number, and logs that the broker asked.
Takes the morning and evening check-in without a dispatcher, captures position and hours, and flags anything off plan.
Calls the facility, confirms the dock time, and tells you before the driver finds out the hard way.
Chases the paperwork that decides whether you invoice this week or next.
Your drivers run at night. This answers them at night, and only wakes you when it genuinely should.
Answers the owner-operators calling about your service, captures equipment and lanes, and books your onboarding call.
Connected to whatever you run
Dispatch services run on everything from a full TMS to a spreadsheet and a load board login. The agent reads whatever system holds your live load data so the ETA it gives a broker is the one you would give. Where that system supports writes, the call updates the record. Where it does not, you get a structured summary instead of a voicemail.
What we set up with you
Running dispatch off a load board and a spreadsheet?
How it works
How many trucks, how many calls, and which ones eat your day.
Whatever holds your live loads gets connected so the agent never guesses at an ETA.
Start with after-hours or the broker line. Keep your number, change it whenever.
Once the calls are covered, the practical question becomes how many more trucks each dispatcher can carry.
In practice yes, because what a broker wants is an accurate answer in fifteen seconds, and that is exactly what they get. It identifies itself honestly when asked and transfers to you when the call needs a human. The brokers who complain about AI are complaining about agents that will not transfer, so we do not build those.
That is the specific reason dispatch services buy it. The phone is the constraint, not planning. Taking broker check calls, appointment confirmations, and driver check-ins off a dispatcher is what raises the ratio, and you can measure it directly in your own numbers within a month.
Plenty of dispatch services do not. We connect to whatever holds your live load data, and if that is a spreadsheet or a load board workflow, we say so and design around it. The agent still answers accurately, it just writes results back to a different place.
Yes, natively, and it can switch mid-call. For a lot of dispatch services that alone changes who they can sign as carriers.
Not by default. It captures the load and the number and gets you on the phone. Rate is where your margin lives and it should stay with a human unless you deliberately decide otherwise.
Flat monthly based on call volume and workflows. Not per truck, which matters when your truck count moves every month.
The main page: carrier sales, check calls, after-hours dispatch, and the TMS writes behind them.
Read moreOutbound calls on your cadence, with position, status, and ETA posted to the load.
Read moreThe step-by-step guide, including the parts vendors leave out of the demo.
Read moreThe four billing models in this category and which one quietly costs the most.
Read moreBook 15 minutes. Tell us how many trucks each dispatcher carries today and which calls stop them carrying more.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.