They answer carrier calls, run your check calls, chase paperwork, and cover nights and weekends, then write the result straight into Alvys, McLeod, Turvo, Rose Rocket, or whatever you run. Not a message service. A teammate with API access.
TMS platforms we build against
Listen for yourself
Thirty seconds, three questions, and the load record is updated before the driver hangs up. Play it and decide whether your drivers would mind this call.
A sample call produced with the same voice stack we deploy. Load numbers and names are made up, the conversation flow is the real one.
Transcript
Hi, this is dispatch calling on load 48210. Are you loaded and rolling?
Yeah, loaded out of Joliet about twenty minutes ago.
Perfect. Any issues at the shipper, and what is your ETA into Columbus?
No issues. Should be there around six tomorrow morning.
Got it. I have you departed the shipper at 9:40 with a 6 AM ETA, and I am putting that on the load now. Drive safe.
Every brokerage runs the same math. Carrier reps repeat the same load details forty times a day, check calls get made when someone has a spare hand rather than when the load needs one, and the phone goes dark at 6pm even though trucks do not. Buying a better TMS does not fix any of that, because the TMS was never the problem. The phone is the last completely manual channel in your operation, and it is the one your customers judge you on.
What it handles
Answers every is-this-still-available call, confirms lane, equipment, and windows from the live load, captures the MC number, and warm-transfers only the carriers worth a rep's time.
Works your entire check-call list on schedule or on a trigger, captures position, loaded status, and ETA, and writes it back to the load without anyone typing.
Covers the hours you cannot staff. Drivers get a real answer at 2am, and problems reach your on-call person in minutes instead of at 7am.
Calls for the documents holding up your invoicing, tells the driver exactly where to send them, and flags the load when they land.
Calls facilities and drivers to confirm dock times so you find out about a moved appointment before the truck does.
Rate negotiations, service failures, and anything unusual go to a human with the load, the carrier, and the reason already gathered.
TMS-integrated, not bolted on
This is the part most voice AI skips. Anything can read a script. What matters is whether the thing on the phone can look up load 48210 while the driver is talking, confirm the pickup window from the actual record, and post the ETA back before the call ends. That takes real API work against your TMS, which is what we build.
Where a voice agent pays for itself
Running a workflow that is not on this list?
How it works
You issue scoped API credentials. We start read-only so you can see exactly what the agent sees before it writes anything.
We build around how your brokerage actually talks to carriers and drivers, including the calls it must never handle alone.
Keep your numbers. Forward after-hours, overflow, or a dedicated carrier line, and schedule the outbound calls you want run.
Every call is recorded and transcribed. You listen in week one, we tighten it, then you hand it more of the phone.
We build against whatever your brokerage runs. Alvys, McLeod LoadMaster and PowerBroker, Turvo, Rose Rocket, Tai, Revenova, Descartes Aljex, and AscendTMS are the ones we get asked about most, and we have written detailed pages on each. If you run something in-house or something regional, that is usually fine too, because the requirement is an API or a supported integration path, not a specific brand.
It updates the load, when you allow it. Modern broker TMS platforms expose the writes a check call produces. Alvys, for example, publicly documents endpoints for updating loads, creating load notes, and recording stop arrival and departure. Rose Rocket publishes webhook events like Order In Transit and Order POD Uploaded. We use the documented paths, and where a system does not offer one, we tell you before you buy rather than after.
In practice, yes, because the alternative is voicemail. It answers in one ring, gives a straight answer about the load, and gets off the phone in under a minute. It identifies itself honestly when asked and hands off to a human quickly when the call needs one. The complaints we see are about agents that stall and will not transfer, so we build the opposite.
Accidents, injuries, cargo claims, and anything safety related go to a human immediately, every time. Rate negotiation usually should too, at least at first, though the agent can gather the load, the MC, and the offer so your rep starts the call already informed. We define this list with you before go-live and we do not quietly expand it.
An answering service takes a message and emails it to you. This looks up the load, answers the question from live data, writes the outcome into your TMS, and escalates by your rules. The message-taking model is why brokers stopped using answering services for dispatch in the first place.
Flat monthly, scoped to your call volume and the workflows you want covered. We do not bill per minute or per seat, because a per-minute meter charges you the most for exactly the calls you most want automated. We quote after the demo, once we know what we are actually building.
Public REST API, webhooks, and stop arrival and departure written from the call.
Read moreTwo-way access to LoadMaster and PowerBroker through McLeod published services.
Read moreUpdates posted to the shipment timeline while the caller is still on the line.
Read moreOrder webhooks trigger the call, the API tells the agent what the order says.
Read moreCarrier calls and check calls that land in the shipment, not in a rep's notebook.
Read moreSalesforce-native, so permission sets, sandboxes, and audit work the way your admin expects.
Read moreAPI and EDI paths, with an honest map of what writes automatically and what does not.
Read moreBuilt for the small brokerage that cannot staff a night shift.
Read moreFor the wave of board calls that hits one person every time you post.
Read moreDocumented REST API for appointments and status, with the TMW Suite caveat spelled out.
Read moreMode-aware triage across truckload, LTL, and intermodal calls.
Read moreBroker status calls and night driver calls for small fleets.
Read moreThe single highest-volume workflow, run without a dispatcher.
Read moreEvery posted-load call answered, qualified, and routed.
Read moreReal coverage overnight instead of a voicemail box.
Read moreAPIs, webhooks, MCP, and the honest limits of each.
Read moreBook 15 minutes. Bring your call volume, your TMS, and the workflow you are most tired of doing by hand, and we will show you exactly what the agent does with it.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.