Because Revenova runs on Salesforce, a voice agent can read and write your loads, carriers, and activity records through the same platform APIs your admins already use, with permissions handled the Salesforce way.
What it touches in Revenova
Revenova gives you Salesforce reporting on freight, which is why brokers pick it. The catch is that the record is only as good as what your reps type after a call, and after a busy afternoon that means half the story never gets logged. A voice agent that writes activities and status while it talks keeps the reporting you bought Revenova for actually accurate.
What it handles
Runs the cadence, captures position and ETA, updates the load record, and logs the activity like a rep would.
Identifies the load, answers the routine questions from live data, and routes anything commercial to the owner of the record.
Answers shipper calls with accurate load status and logs the touchpoint against the account automatically.
Chases the documents holding up invoicing and marks the record when they land.
Every call becomes a logged activity with a transcript, so pipeline and service reporting reflect what really happened.
Nights and weekends get a real answer, and Monday morning starts with updated records instead of a voicemail queue.
Salesforce platform integration
Revenova is delivered on the Salesforce platform, which means the integration is a well-trodden path: a connected app, a permission set, and the standard REST APIs. Your admin controls exactly which objects and fields the agent can see, everything it does is attributable, and we can build and test in a sandbox before touching production.
What your Salesforce admin controls
Want your admin on the demo call?
How it works
Your admin creates the connected app and permission set. Nothing else in your org changes.
We wire the workflows against your sandbox so you can see real calls and real record updates with zero risk.
Once the calls sound right and the writes look right, we promote it and route live traffic.
Because every call is an activity, you can report on agent-handled volume in Salesforce like any other channel.
It connects through a connected app rather than sitting in the UI as a user, and the exact licensing depends on your org and edition. Your admin will know, and we confirm it before implementation instead of assuming.
Completely. It is scoped by permission set like any other integration, down to object and field level. If you only want it writing a status field and an activity, that is all it can reach.
It goes through the platform APIs, so your validation rules, flows, and triggers all fire exactly as they do for a human user. If a write is blocked by a rule, the agent reports it rather than silently failing.
Yes, and we prefer it. We build against a sandbox, run real calls into it, and only promote once you have listened to the transcripts and checked the record updates.
Every call is logged as an activity with the transcript attached, so it shows up in Salesforce reports next to everything else. You can measure handled volume, escalation rate, and outcomes without a separate dashboard.
About a week for a first workflow, assuming your admin can create the connected app promptly. Sandbox testing usually adds a few days and is worth it.
The main page: what a voice agent covers across carrier sales, check calls, and after-hours dispatch.
Read moreHow outbound check calls run themselves and land back in your TMS as timestamped status updates.
Read moreAnswer every is-this-load-still-available call, qualify the carrier, and hand off warm covers.
Read moreAPIs, webhooks, MCP, and what we do when your TMS does not expose the endpoint we need.
Read moreBook 15 minutes, bring your admin, and we will walk through the connected app, the permission set, and the exact writes the agent would make.
Part of our voice AI for freight work, alongside AI voice agents for every other kind of business.